Full form business process outsourcing. generally called call center or customer care. where a company deal with customers. there are two types. customers make call to you that is inbound. you make call that is outbound. every types have two process one voice require good communication skill have to speak with customers. non-voice that you have to send mail or chat something.
There are many call centers now these days in Kolkata. top growing companies IBM, Aegis, Tech Mahindra, Genpact, Wipro and more offering bpo jobs that you can apply online. domestic means it represents local company deal with local customers. you must know at least one such Hindi, Oriya, Bengali, Assamese, Urdu, Telugu or more indian national language. international process must have good communication skill in english. you must able to understand query of an international customer. resolve whatever solution they require about the product or service.